Quick answers about ordering, delivery and exchanges. Can't find what you need? WhatsApp us on +92 313 0291838.
Orders and Cash on Delivery
How do I place an order?
Add items to your cart, go to checkout, enter your name, full address and mobile number, and choose Cash on Delivery. You'll get an order confirmation straight away.
Do I need an account to order?
No. You can check out as a guest.
What payment methods do you accept?
We currently accept Cash on Delivery (COD) only, anywhere in Pakistan.
How does Cash on Delivery work?
Choose Cash on Delivery at checkout. We confirm your order with you, then send it to your address. Pay the rider in cash when your parcel arrives.
Is there an extra charge for Cash on Delivery?
No. You pay the order total shown at checkout.
Why did I get a call or WhatsApp after ordering?
We confirm Cash on Delivery orders before they ship. Please reply so your order isn't delayed.
Who should I pay?
Only the courier rider, in cash, when your parcel arrives. We will never ask you to send money to a personal account.
Can I change or cancel my order?
Yes, before it ships. Message us on WhatsApp with your order number.
Can I refuse a parcel at the door?
Please only place an order if you plan to accept it. If something is wrong with your order, accept the parcel and contact us, and we'll put it right.
Shipping and delivery
Where do you deliver?
Anywhere in Pakistan. We don't deliver outside Pakistan yet.
How much is delivery?
Delivery charges are shown at checkout before you place your order.
How long will my order take?
Delivery usually takes a few working days, depending on your city.
How do I track my order?
We'll share your tracking details once your order ships.
My order is late. What should I do?
Check your tracking first, then message us on WhatsApp and we'll follow up with the courier.
Returns and exchanges
Can I exchange an item?
Yes, if it's unworn, unwashed and has its original tags. Message us on WhatsApp with your order number to arrange it.
I received a damaged or wrong item. What now?
Message us as soon as possible with photos of the item and its packaging, and we'll put it right.
Do you give refunds?
We don't offer cash refunds. You can exchange your item, or take store credit to use on a future order.
Sizing and products
How do I find my size?
Sizes are listed on each product page. If you're unsure, message us on WhatsApp with your usual size and we'll help you choose.
Will the colour look exactly like the photo?
Our product photos show each piece's colour and print as closely as we can, but screens vary, so the shade may look slightly different in person.
How should I care for my clothes?
Follow the care label on each piece. To keep prints and colours fresh, wash inside out in cold water and dry in the shade.
Will a sold-out item come back?
Follow @zenith_store.pk on Instagram or message us on WhatsApp for restock news.
Contact
How can I reach you?
WhatsApp +92 313 0291838 or email info@zenithstore.pk. We'll get back to you as soon as we can.